Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 90% Very good
  • 7% Good
  • 1% Neither good nor poor
  • 0% Poor
  • 0% Very poor
  • 0% Don't know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't know
Jan 2025 188 14 4 2 1 0
Feb 2025 155 11 0 1 0 0
Mar 2025 163 11 4 0 0 0
Apr 2025 139 10 4 1 0 2
May 2025 157 18 1 0 0 1
Jun 2025 118 7 1 1 2 0
Jul 2025 68 6 1 0 1 0
Aug 2025 0 0 0 0 0 0
Sep 2025 0 0 0 0 0 0
Oct 2025 0 0 0 0 0 0
Nov 2025 0 0 0 0 0 0
Dec 2025 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Lambgates is the best surgery ever. Right from the bpoking process to seeing any one of the team. Everyone yreats you so well and i feel very much cared for as an individual.
Posted on: 19/02/2025

I honestly think it's the best doctors practice I've been to. Never had a problem getting an appointment or speaking to someone. Each doctor is a good as the other.
Posted on: 18/02/2025

I have never felt rushed, and had all questions answered. Lovely friendly atmosphere, always put at ease. Surgery is always spotlessly clean. Never wait long on the telephone or making appointments.
Posted on: 18/02/2025

Staff are always polite and friendly. I was seen at the time of my appointment, no waiting around.
Posted on: 15/02/2025

I had to have a procedure and the staff were very reassuring despite my nervousness and i did not feel rushed. Everything was explained clearly before the procedure.
Posted on: 13/02/2025

Friendly professional GP extremely thorough explaining everything to me during my examination.
Posted on: 13/02/2025

I got vaccinations for travelling so i had to visit multiple times, Diane was the nurse who looked after me and every time she was so comforting and chatty and always made me feel at ease and she gave the best advice, had a great experience with her. Would highly recommend
Posted on: 12/02/2025

I felt listened to and the response I received was both caring and understanding. Referrals for investigations were made promptly and results came back quickly and then discussed with my GP, and a plan of action for treatment was concluded. I felt involved in these decisions and suggestions I made were also included in the solution to my health issues. This made me feel safe and increased confidence in my GP, he took on board my feelings too. I now have a plan of treatment and a follow up appointment. I know where I stand and what I need to do to stay well, I feel so much happier, not worried or anxious any more. I would always recommend Lambgates Health Centre, all the staff from GPs to reception staff are always so caring, respectful, helpful and kind, the nurses are just wonderful. I am so grateful to have such health care. Many thanks again for all your kindness hard work and expertise.
Posted on: 11/02/2025

Always so responsive and so organized . A really prompt service . I just wish other surgeries could also be as awesome as you guys . They need to take a leaf out of your book !
Posted on: 11/02/2025

I’ve been with Lamgates for many years and have always found both doctors and staff wonderful. I have had cancer treatment for the past three years and they are exceptionally supportive.
Posted on: 08/02/2025

The doctor took the time to listen to me and i felt she understood what i was trying to communicate. She asked really good questions and it was reassuring in how happy she was toto see me about abother health concern i had. Mainly, i didnt feel like i was being rushed which was really nice.
Posted on: 07/02/2025

Lambgates are amazing and so helpful. All the staff here are professional and have always helped me and my family. Amazing surgery
Posted on: 30/01/2025

Couldn’t get a better practice anywhere, everyone is so kind, patient, helpful and caring,
Posted on: 27/01/2025

Really lovely and friendly GP practice. All the staff go above and beyond to help.
Posted on: 25/01/2025

Helpful knowledgable staff. Clinicians have been thorough and explained matters very clearly. No delays to appointment times. A pleasant relaxed atmosphere.
Posted on: 21/01/2025

Ivd been with lambgates my whole life. Always been seen in a reasonable time, the staff are all friendly, caring & professional. I have bad anxiety, alot of the time regarding my health and the doctors are nurses are brilliant at reassuring me and calming me down. Always there when i need them.
Posted on: 16/01/2025

I've only been with lambgates 19months. I couldn't be happier with the care I have received. If anyone appointment is needed I have seen a medic the same day. I've always been treated professionally but with friendly care & consideration. Thankyou
Posted on: 08/01/2025

Appointment was on time, the doctor and all the staff were pleasant and efficient
Posted on: 08/01/2025

All persons who work at LAMBGATES are very polite friendly and helpful
Posted on: 07/01/2025

We treated with respect by caring doctors and nuses, admin staff. Nothing was too much trouble and everyone went above and beyond their duty to attend to our needs. We would highly recommend this Surgery.
Posted on: 05/01/2025

As usual I received excellent service from the team at Lambgates, the whole team treat you with kindness respect and just make your visit pleasant
Posted on: 13/12/2024

LAMBGATES, as always, provided an amazing service
Posted on: 11/12/2024

Staff always helpful.. never an issue getting an appointment or advice
Posted on: 06/12/2024

I've been with this surgery for over twenty years, and although the GPs and nurses have changed during this time, it's always been an excellent, very professional, GP practice.
Posted on: 09/11/2024

Dr. Ahmed and the whole team at Lambgates Health Centre are superb. Fantastic team.
Posted on: 08/11/2024

I have been treated promptly and efficiently and all staff are friendly
Posted on: 07/10/2024

Great efficient friendly service.
Posted on: 06/10/2024

Fast, friendly, professional care provided on a timely basis and on time.
Posted on: 13/08/2024

I’ve never had a problem with this GP surgery. Staff are always pleasant and they offer a good range of services.
Posted on: 30/07/2024

Plenty of time and a very though appointment
Posted on: 02/07/2024

I have received excellent care
Posted on: 23/06/2024

Both clinical and admin staff were very caring to myself and others waiting
Posted on: 22/06/2024

I was treated with respect, consideration and friendliness by Scarlett. She took time to ask and to listen regarding the condition.
Posted on: 12/06/2024

I always seem to be able to get an appointment without any great wait and am mostly seen on time with with care and friendliness from all staff.
Posted on: 11/06/2024

Because everyone was helpful & professional
Posted on: 09/06/2024

From the receptionist to the doctor was very helpful
Posted on: 18/05/2024

Very thorough and professional Put at ease in all aspects. Felt able to respond honestly to all questions asked. Felt that the appointment was very worryhwhile
Posted on: 17/05/2024

I received an appointment quickly. I felt listened to and appreciated the care plan going forward by the dr (dr. Coe).
Posted on: 16/05/2024

I was seen quickly and the doctor i saw was very thorough and charming. Very pleased with her.
Posted on: 03/05/2024

Good service and care
Posted on: 02/05/2024

All staff very helpful and friendly. Answered call quickly and offered appointment for the same day
Posted on: 02/05/2024

Because I was given an appointment quickly to deal with an infection. Waiting an excessive length of time to test the infection I have would have been extremely uncomfortable for me. I was offered was appropriate treatment. The consultation was thoroughand I was treated with courtesy and respect. I have no complaints whatsoever.
Posted on: 01/05/2024

The appointment service was excellent and the receptionist was welcoming and efficient. Scarlett Kershaw was attentive and thorough, she put me at ease and I felt well looked after. I then had a further appointment the next day with Hilary Johnson which was a positive experience too. Thank you.
Posted on: 26/04/2024

Medical professional was punctual efficient and supportive- as always. Thank you.
Posted on: 24/10/2023

The nurse, claire was attentive and professional whilst being caring and doing her job.
Posted on: 23/10/2023

Because you’re very very good. Helpful, lovely bedside manner and attention to detail.
Posted on: 21/10/2023

Reception staff very polite helpful & knowledgeable. Dr Gilliland’s telephone consultation excellent didn’t feel rushed & allowed me to express my concerns. Made a plan of action with me so I was aware of possible outcomes.
Posted on: 20/10/2023

The nurse and the receptionist was excellent and answered all my questions. They made me feel at ease.
Posted on: 20/10/2023

Filled online form in at 5pm and was seen by doctor at 11:20 following morning,
Posted on: 19/10/2023

I felt like I was listened to and then I was treated only after tests to rule other things out to make sure I had the correct treatment. I’ve always felt like I can talk openly and comfortably which isn’t always the way. It’s a very friendly establishment from the receptionists to the doctors.
Posted on: 19/10/2023

The team at lambgates are very approachable, frindly and professional, the really listen and make sure the ourcome is the best option for their patients.
Posted on: 18/10/2023

Online form was easy and I had a quick response once submitted. My reported issues were taken seriously and looked into thoroughly. The receptionist, Doctor and nurse very friendly and made me feel comfortable. Barely any waiting time upon arrival.
Posted on: 18/10/2023

The opportunity to log the issue online, knowing that there is a triage is so very positive. I know that it’s not going into a black hole and have always had a call within a few hours. Totally works for me and beats being on hold waiting to get through. The doctor seen was excellent with my daughter.
Posted on: 17/10/2023

I would recommend Lambgates as they provide prompt appointments and the level of care I have received is good.
Posted on: 14/10/2023

The Drs and nurses and the receptionists are always very friendly. Do not have to wait to be seen. Nice practice.
Posted on: 11/10/2023

From booking in at reception the receptionist was very friendly and pleasant, the nurse Jess that did my NHS M.O.T, was very friendly professional, and informative.
Posted on: 10/10/2023

As yet again first class from reception to the doctor who by the way is the first time I have been seen by her ,friendly compassionate caring was thoourigh going through my notes and needs Thank you
Posted on: 03/10/2023

Excellent patient centred care. The practice is well run and efficient ensuring I received the right NHS professional for my needs and an appointment time and date to suit me.
Posted on: 26/09/2023

Very efficient, didn't have to wait, lovely staff
Posted on: 25/09/2023

Dr Gilliland was very knowledge, friendly and reassuring. Very impressed. Thank you
Posted on: 06/07/2023

A friendly,caring surgery that makes me reassured that i am in good hands
Posted on: 05/07/2023

Outstanding practice! Terrific medical. Nursing and front desk staff. I recommend 100% to anyone.
Posted on: 05/07/2023

I always get a prompt call after a telephone triage and if required always get a face to face consultation. I have been treated respectfully and feel that the doctors and staff listen to my issues. All in all excellent service.
Posted on: 04/07/2023

Phoned a.m. for an appointment got appointment p.m same day, brilliant
Posted on: 04/07/2023

Dr Gilliland was polite, he listened, asked searching questions and a patient sensitive examination. He also discussed further required tests and follow up plans.
Posted on: 01/07/2023

As usual Lambgates excels itself in all areas from initial telephone calls right through reception nursing and GP’s Well done & thanks.
Posted on: 30/06/2023

Handled professionally and efficiently on time.
Posted on: 27/06/2023

Everybody is friendly and helpful, the surgery is peaceful and the atmosphere is calming. The staff always have a smile and the medical staff listen to your concerns and go above and beyond to help
Posted on: 24/06/2023

Diane was very kind and gentle and she listened to my concerns and problems . The doctors are really good and show empathy and explain in full . The receptionists are very helpful and booking in is very easy . Would definitely recommend this surgery.
Posted on: 23/06/2023

I was triaged within half an hour from submitting the form and seen by Dr Hulme a couple of hours later. Treated with great compassion and full explanation was given. Plan explained for follow up if needed. Really lovely doctor and amazing service from the Lambgates team. Thank you
Posted on: 22/06/2023

Always find the surgery helpful and proactive in helping me to look after my health. Staff are kind and supportive and it feels like LAMBGATES Surgery staff will always go the extra mile to help support my best health. And with a smile and positive chat as well. I feel grateful to belong to such a surgery that is also training the next generation of GPs.
Posted on: 22/06/2023

Easy to get in touch with and willing to make an appointment to try and sort issues. Efficient, helpful staff on reception and doctors and nurses. Appointments generally on time. Good facilities and location.
Posted on: 17/06/2023

The ladies at the reception were so welcoming and friendly. The facilities were gorgeous and clean and everything was signed well. The nurse I saw was lovely, helpful and reassuring.
Posted on: 17/06/2023

I was absolutely amazed at the service and treatment and quick appointment
Posted on: 15/06/2023

I was seen within minutes of arriving and had my bloods done, the nurse was very understanding as i hate needles. It took just a few minutes and was out before my actual appointment time.
Posted on: 15/06/2023

So glad we transferred to this practise. Everyone is helpful, friendly and professional from the doctors, nurses to the reception staff. Your online form and triage is brilliant, if I have needed an appointment it has been made for me really quickly. My last surgery could be a month ! It’s just a really well run system that works for your patients and the doctors listen to you which is refreshing !
Posted on: 14/06/2023

I am new to this practice and the receptionists are both welcoming and friendly. Nothing is too much trouble for them. Their appointment system is super efficient. You always get an appointment within 24hrs or less. This takes away stress and anxiety. The Doctors are good at listening and do not hesitate if they feel a referral is necessary. They all give you confidence that you are in good hands. The practice is immaculate, bright and modern. I’m so glad I changed to this practice.
Posted on: 12/06/2023

Warm and professional treatment by staff who were gentle, attentive and informative throughout.
Posted on: 08/06/2023

Could not fault the surgery. Met all my needs and i got all the answers to my questions. Quick procedure, appointments on time, very professional and friendly staff.
Posted on: 07/06/2023

Efficient and friendly
Posted on: 23/05/2023

Appointment was on time. The doctor listened to me and was very helpful which set my mind at peace.
Posted on: 13/05/2023

Amazing response, appointment availability and system in place. Incredibly supportive doctors offering thorough examinations.
Posted on: 28/05/2022

An excellent service all round Very quick to obtain same day appointment with a very kind and helpful receptionist The doctor who saw me was excellent. Kind, understanding and very helpful Many thanks
Posted on: 27/05/2022

I have had to come to the surgery on a few occasions and not got to see a qualified Doctor ? And I am not confident with this for reasons I had in the past . Practice Response: All of our clinicians are qualified doctors. We are a training practice therefore some of our clinical sessions are held by qualified doctors who are training to become General Practitioner. The training clinicians are supervised by our salaried or Partner GP's and all of their consultations are reviewed.
Posted on: 25/05/2022

The whole appointment was handled in a very timely professional manner , as I , and I am sure other patients have got used to in an excellent practice.
Posted on: 25/05/2022

Always feel listened too Staff always kind and caring and sensitive to needs
Posted on: 25/05/2022

Appointments readily available at convenient times. Helpful, friendly, proactive practice staff. Great followup after the appointment
Posted on: 18/05/2022

The doctor, done a thorough examination with my son, seán. And ordered some blood tests for peace of mind.
Posted on: 18/05/2022

The level of service given on my first ever visit was 1st class long may it continue .impressive service
Posted on: 16/05/2022

Arrived on time and was seen straight away. Doctor was friendly and efficient. Sent a prescription request to boots straight away. Went to pick up straight after appointment.
Posted on: 31/03/2022

Very good automated telephone system, easy to follow website if you need to make further enquiries .
Posted on: 25/03/2022

I had a telephone consultation with Doctor Palmer this week, she took the time to fully discuss my issues and recommended a treatment plan I was happy with
Posted on: 24/03/2022

Reception staff are quick to facilitate a patient's needs tegarding an appointment or advice and go out of their way to assist. Polite and empathetic. Consultation by phone to G.P. during lockdown was well carried out and felt my needs were being heard, and forwarded on to other health services available in good time. Well run surgery, easily accessible for disabled, easy to log on to website, no long waits and friendly, understanding and patient medical team..
Posted on: 24/03/2022

I have always received an excellent service from lambgates. Even in the height of the pandemic any thing I needed or appointments, tests etc were always done very quickly and the drs, nurses, pharmacist are all incredibly responsive. Can't recommend the surgery highly enough!
Posted on: 24/03/2022

Very quick response after booking consultation on line and face to face appointment within 24hrs
Posted on: 17/03/2022

Very quick response times to initial contact. Very efficient in dealing with query and making appointment. Very short wait time to appointment. Very clear advice given by GP in a friendly manner. Overall, they couldnt have done better
Posted on: 17/03/2022

Had nothing but positive experiences at Lambgates, all staff are fab and friendly. Would hight recommend.
Posted on: 17/03/2022