Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 89% Very good
  • 7% Good
  • 2% Neither good nor poor
  • 1% Poor
  • 1% Very poor
  • 0% Don't know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't know
Jan 2023 129 15 0 3 1 0
Feb 2023 151 10 4 4 3 2
Mar 2023 102 7 2 1 0 0
Apr 2023 58 2 0 0 1 1
May 2023 118 12 4 3 3 0
Jun 2023 126 14 4 3 2 1
Jul 2023 131 8 4 1 1 1
Aug 2023 143 10 4 2 0 0
Sep 2023 150 5 1 3 0 0
Oct 2023 129 16 5 1 0 0
Nov 2023 134 7 3 2 1 0
Dec 2023 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Medical professional was punctual efficient and supportive- as always. Thank you.
Posted on: 24/10/2023

The nurse, claire was attentive and professional whilst being caring and doing her job.
Posted on: 23/10/2023

Because you’re very very good. Helpful, lovely bedside manner and attention to detail.
Posted on: 21/10/2023

Reception staff very polite helpful & knowledgeable. Dr Gilliland’s telephone consultation excellent didn’t feel rushed & allowed me to express my concerns. Made a plan of action with me so I was aware of possible outcomes.
Posted on: 20/10/2023

The nurse and the receptionist was excellent and answered all my questions. They made me feel at ease.
Posted on: 20/10/2023

Filled online form in at 5pm and was seen by doctor at 11:20 following morning,
Posted on: 19/10/2023

I felt like I was listened to and then I was treated only after tests to rule other things out to make sure I had the correct treatment. I’ve always felt like I can talk openly and comfortably which isn’t always the way. It’s a very friendly establishment from the receptionists to the doctors.
Posted on: 19/10/2023

The team at lambgates are very approachable, frindly and professional, the really listen and make sure the ourcome is the best option for their patients.
Posted on: 18/10/2023

Online form was easy and I had a quick response once submitted. My reported issues were taken seriously and looked into thoroughly. The receptionist, Doctor and nurse very friendly and made me feel comfortable. Barely any waiting time upon arrival.
Posted on: 18/10/2023

The opportunity to log the issue online, knowing that there is a triage is so very positive. I know that it’s not going into a black hole and have always had a call within a few hours. Totally works for me and beats being on hold waiting to get through. The doctor seen was excellent with my daughter.
Posted on: 17/10/2023

I would recommend Lambgates as they provide prompt appointments and the level of care I have received is good.
Posted on: 14/10/2023

The Drs and nurses and the receptionists are always very friendly. Do not have to wait to be seen. Nice practice.
Posted on: 11/10/2023

From booking in at reception the receptionist was very friendly and pleasant, the nurse Jess that did my NHS M.O.T, was very friendly professional, and informative.
Posted on: 10/10/2023

As yet again first class from reception to the doctor who by the way is the first time I have been seen by her ,friendly compassionate caring was thoourigh going through my notes and needs Thank you
Posted on: 03/10/2023

Excellent patient centred care. The practice is well run and efficient ensuring I received the right NHS professional for my needs and an appointment time and date to suit me.
Posted on: 26/09/2023

Very efficient, didn't have to wait, lovely staff
Posted on: 25/09/2023

Dr Gilliland was very knowledge, friendly and reassuring. Very impressed. Thank you
Posted on: 06/07/2023

A friendly,caring surgery that makes me reassured that i am in good hands
Posted on: 05/07/2023

Outstanding practice! Terrific medical. Nursing and front desk staff. I recommend 100% to anyone.
Posted on: 05/07/2023

I always get a prompt call after a telephone triage and if required always get a face to face consultation. I have been treated respectfully and feel that the doctors and staff listen to my issues. All in all excellent service.
Posted on: 04/07/2023

Phoned a.m. for an appointment got appointment p.m same day, brilliant
Posted on: 04/07/2023

Dr Gilliland was polite, he listened, asked searching questions and a patient sensitive examination. He also discussed further required tests and follow up plans.
Posted on: 01/07/2023

As usual Lambgates excels itself in all areas from initial telephone calls right through reception nursing and GP’s Well done & thanks.
Posted on: 30/06/2023

Handled professionally and efficiently on time.
Posted on: 27/06/2023

Everybody is friendly and helpful, the surgery is peaceful and the atmosphere is calming. The staff always have a smile and the medical staff listen to your concerns and go above and beyond to help
Posted on: 24/06/2023

Diane was very kind and gentle and she listened to my concerns and problems . The doctors are really good and show empathy and explain in full . The receptionists are very helpful and booking in is very easy . Would definitely recommend this surgery.
Posted on: 23/06/2023

I was triaged within half an hour from submitting the form and seen by Dr Hulme a couple of hours later. Treated with great compassion and full explanation was given. Plan explained for follow up if needed. Really lovely doctor and amazing service from the Lambgates team. Thank you
Posted on: 22/06/2023

Always find the surgery helpful and proactive in helping me to look after my health. Staff are kind and supportive and it feels like LAMBGATES Surgery staff will always go the extra mile to help support my best health. And with a smile and positive chat as well. I feel grateful to belong to such a surgery that is also training the next generation of GPs.
Posted on: 22/06/2023

The ladies at the reception were so welcoming and friendly. The facilities were gorgeous and clean and everything was signed well. The nurse I saw was lovely, helpful and reassuring.
Posted on: 17/06/2023

Easy to get in touch with and willing to make an appointment to try and sort issues. Efficient, helpful staff on reception and doctors and nurses. Appointments generally on time. Good facilities and location.
Posted on: 17/06/2023

I was absolutely amazed at the service and treatment and quick appointment
Posted on: 15/06/2023

I was seen within minutes of arriving and had my bloods done, the nurse was very understanding as i hate needles. It took just a few minutes and was out before my actual appointment time.
Posted on: 15/06/2023

So glad we transferred to this practise. Everyone is helpful, friendly and professional from the doctors, nurses to the reception staff. Your online form and triage is brilliant, if I have needed an appointment it has been made for me really quickly. My last surgery could be a month ! It’s just a really well run system that works for your patients and the doctors listen to you which is refreshing !
Posted on: 14/06/2023

I am new to this practice and the receptionists are both welcoming and friendly. Nothing is too much trouble for them. Their appointment system is super efficient. You always get an appointment within 24hrs or less. This takes away stress and anxiety. The Doctors are good at listening and do not hesitate if they feel a referral is necessary. They all give you confidence that you are in good hands. The practice is immaculate, bright and modern. I’m so glad I changed to this practice.
Posted on: 12/06/2023

Warm and professional treatment by staff who were gentle, attentive and informative throughout.
Posted on: 08/06/2023

Could not fault the surgery. Met all my needs and i got all the answers to my questions. Quick procedure, appointments on time, very professional and friendly staff.
Posted on: 07/06/2023

Efficient and friendly
Posted on: 23/05/2023

Appointment was on time. The doctor listened to me and was very helpful which set my mind at peace.
Posted on: 13/05/2023

Amazing response, appointment availability and system in place. Incredibly supportive doctors offering thorough examinations.
Posted on: 28/05/2022

An excellent service all round Very quick to obtain same day appointment with a very kind and helpful receptionist The doctor who saw me was excellent. Kind, understanding and very helpful Many thanks
Posted on: 27/05/2022

I have had to come to the surgery on a few occasions and not got to see a qualified Doctor ? And I am not confident with this for reasons I had in the past . Practice Response: All of our clinicians are qualified doctors. We are a training practice therefore some of our clinical sessions are held by qualified doctors who are training to become General Practitioner. The training clinicians are supervised by our salaried or Partner GP's and all of their consultations are reviewed.
Posted on: 25/05/2022

The whole appointment was handled in a very timely professional manner , as I , and I am sure other patients have got used to in an excellent practice.
Posted on: 25/05/2022

Always feel listened too Staff always kind and caring and sensitive to needs
Posted on: 25/05/2022

Appointments readily available at convenient times. Helpful, friendly, proactive practice staff. Great followup after the appointment
Posted on: 18/05/2022

The doctor, done a thorough examination with my son, seán. And ordered some blood tests for peace of mind.
Posted on: 18/05/2022

The level of service given on my first ever visit was 1st class long may it continue .impressive service
Posted on: 16/05/2022

Arrived on time and was seen straight away. Doctor was friendly and efficient. Sent a prescription request to boots straight away. Went to pick up straight after appointment.
Posted on: 31/03/2022

Very good automated telephone system, easy to follow website if you need to make further enquiries .
Posted on: 25/03/2022

I had a telephone consultation with Doctor Palmer this week, she took the time to fully discuss my issues and recommended a treatment plan I was happy with
Posted on: 24/03/2022

Reception staff are quick to facilitate a patient's needs tegarding an appointment or advice and go out of their way to assist. Polite and empathetic. Consultation by phone to G.P. during lockdown was well carried out and felt my needs were being heard, and forwarded on to other health services available in good time. Well run surgery, easily accessible for disabled, easy to log on to website, no long waits and friendly, understanding and patient medical team..
Posted on: 24/03/2022

I have always received an excellent service from lambgates. Even in the height of the pandemic any thing I needed or appointments, tests etc were always done very quickly and the drs, nurses, pharmacist are all incredibly responsive. Can't recommend the surgery highly enough!
Posted on: 24/03/2022

Had nothing but positive experiences at Lambgates, all staff are fab and friendly. Would hight recommend.
Posted on: 17/03/2022

Very quick response times to initial contact. Very efficient in dealing with query and making appointment. Very short wait time to appointment. Very clear advice given by GP in a friendly manner. Overall, they couldnt have done better
Posted on: 17/03/2022

Very quick response after booking consultation on line and face to face appointment within 24hrs
Posted on: 17/03/2022