Ordering a repeat prescription





Online Access

We do not accept prescription requests over the telephone 

There are various ways to request your medication:  

1. Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.


2. Post your Request 

We have two prescription boxes. One is located in our reception foyer at our Wesley Street entrance. One is located on our external wall of the buidling at our Station Road entrance. 

Please do not worry if you do not have your prescription slip from the chemist. Please just make sure your Name, DOB and meidcations you require are clearly written. 

Dont worry if you cannot get to the surgery - friends or family members can do this on your behalf. 

If you are having dificulties requesting your medications or you have an urgent request or enquiry please contact us on 01457 869 090 and select option 2 then option 2 again to leave a message on our prescriptions line. This line is checked constantly throughout the working day. 


Problems ordering online 



Repeat Prescriptions

Prescriptions Phone Line: Option 3 

If the doctor puts you on any long-term repeat medication it will then be your responsibility to order your medication each month.  You may order your repeat prescription up to 5 working days prior to your due date, however, we require 48 hours notice for all prescription requests (excluding weekends and bank holidays).

Prescription requests received after 3 pm will require 72 hours notice. It is very important that patients attend for their annual Birthday check up, as this avoids a delay in getting prescription requests authorised.

image depicting repeat prescriptions


Other ways to order


Issue Times for Repeat Prescriptions

This DOES NOT include chemist dispensing time

Request before 3pm Monday Will be ready Wednesday after 3pm
Request before 3pm Tuesday Will be ready Thursday after 3pm
Request before 3pm Wednesday Will be ready Friday after 3pm
Request before 3pm Thursday Will be ready Monday after 3pm
Request before 3pm Friday Will be ready Tuesday after 3pm

Consent for others to collect your prescription

Giving consent for others to collect your prescription from the Surgery on your behalf

Guidelines were issued recently suggesting that patients should give their consent for third parties to collect their prescription. As many of you will know, we never hand out prescriptions without asking the collector to first confirm the patient’s address, and have always felt that this should suffice.

We are sure you will agree that to obtain consent from over 6500 patients, record their consent and have a way of knowing exactly who is collecting (many people will use more than one person to collect their prescription for them) and then having to ask for identification at reception for every prescription we hand out (hundreds per day) would be very time consuming for both patients and staff at what is already a very busy reception desk.

As many patients are happy for other members of their family or friends to collect for them, we felt the best approach would be to work on the basis of dissent rather than consent. In other words, if you have a reason why you would not want anybody else to collect your prescription, or you just have one other named person who you would consent to collecting for you, then please complete one of our Prescription Third Party Dissent forms.

These can be obtained from our website via this secure online form or from the reception desk.

If you opt for nobody else to collect your prescription other than yourself, we will mark this on your records and any prescription that we print for you will be marked in the top left hand corner with ‘ONLY PATIENT TO COLLECT’ or “NOMINATED COLLECTOR”.

We are sure you will appreciate that not all of our receptionists will know every patient by name. You will therefore need to produce photographic ID every time you collect your prescription, unless of course the receptionist on duty knows who you are.

We hope that you will agree this is the most practical approach, given that many people are happy with our current system and would not want the hassle of having to produce ID when collecting a prescription. However, there are people who have good reasons why they would not want their prescription given to a third party and we feel that this gives such people the opportunity to register their dissent.


Prescriptions sent electronically to the Chemist

You can now order and collect your prescriptions directly through your choice of chemist. This electronic system allows you to collect your medication straight from the chemist without having to travel to the surgery to collect the prescription first as well as being able to order your repeats at the chemist for the next month. 

It is, however, the patient's responsibility to inform the chemist of their choice to collect the prescription from the surgery.


NHS Spending versus Saving

Each year unused prescription medicines cost the NHS approximately £110 million a year. Medicine wastage is a serious and growing problem in the NHS.

Sometimes patients or carers with repeat prescriptions continue to get more medicines than they need and stockpile at home.

This wastes millions of pounds and huge amounts of medicines.

So please help us to reduce wasted medicines by:

  • Only tick the items you need on your repeat prescription slip
  • Check what medicines you still have at home before re-ordering
  • Tell our pharmacist if you have stopped taking any of your medicines.