Our Appointment System

Booking Appointments

Our practice utilises Online Triage, which means that any requests for appointments with a GP or allied health care professionals must be submitted through the online triage system.

Our practice staff are more than happy to help you to complete a triage. Please phone us on 01457 869 090 and select option 2 then option 1. Alterntatively you can submit a request here or by contacting the practice via telephone for the link to be sent straight to your device.

Triage link - A generated and sent via SMS to your mobile - Option 1
Nurse Appointments / General Enquries Phone Line ( Triage Support) - Option 2 then Option 1
Prescription Enquries - Option 2 then Option 2
Secretaries and Referral Enquries - Option 2 then Option 3
Test Results - Option 2 then Option 4
Appointment Cancellation Line- Option 5

We are a training practice, and you may have students present during your consultation. We appreciate your support in helping us train the healthcare professionals of tomorrow. With your permission, some consultations may be recorded on video.

image representing booking appointment with GP

At Lambgates Health Centre we provide a range of appointment types. Please see below for information on how to book these:

Routine GP/ANP appointments: All routine appointment requests are triaged , to request an appointment please complete an online triage.
Urgent/Emergency Appointments: Please contact the surgery where your request will be triaged by the ONCALL GP
Telephone Consultations
Video Consultations
Nurse Appointments (Debbie/Diane) for Chronic Disease Management (Birthday Checks), Smears, Immunisations, Vaccinations, INR, Spirometry, Contraception
Assistant Practitioner Appointments (Clare/Hilary/Jess) for Blood Tests, Ear Syringes, ECG, Blood Pressure, B12, Primary Prevention, Lipid Monitoring

How to help us help you...

In order for you to get the most of your appointment and to ensure you're getting the best care, please:

Tell us what the problem is so we can book you with the most suitable clinician
Tell us if there is more than ONE problem as you will need more time for the appointment
Be on time for your appointment
Ring us if you would like to cancel your appointment OR if you have Patient Access you can cancel online
If you are making an appointment for a result check that we have received it before you come in

systmonline

Patient Access

Book face-to-face Nurse appointments at a time that suits you.

Your details and information are protected by the highest standards of online
security, so all you need to worry about is what to do with the spare time you’ve
earnt.

USE PATIENT ACCESS

Are you experiencing problmes with your patient access account?

PATIENT ACCESS SUPPORT CENTRE

Out of Hours -Extended Access based at Howard Street Medical Practice

If you need access to GP and Nurse appointments during evenings and weekends you can book an appointment at the Extended Access Service based at Howard Street Medical Centre

You will need to book the appointment through the surgery via our booking line (option 1). You will have a pre-booked time slot, and the GP/Nurse can access your medical record. GP's can also prescribe and refer as appropriate.