Contacting the Practice and Requesting an Appointment

Our practice uses an online triage system for all appointment requests with GPs and other healthcare professionals. You can access our triage service online, by telephone, or by visiting the practice in person.

We understand that accessing online services is not always easy, and our reception team will be happy to assist you with completing a triage request.

How to Submit an Appointment Request

Online: Submit your request using our online triage system
By Telephone: Call us on 01457 869 090 and select Option 2, then Option 1 for assistance with triage. Alternatively, select Option 1 to have a triage link sent directly to your mobile phone by SMS.
In Person: Visit the practice, where our reception team can help you access and complete the online triage process.

Please note that all GP appointment requests must go through the triage system to ensure your request is directed to the most appropriate healthcare professional.

Telephone Options

For your convenience, please use the following telephone options when contacting the practice:

Option 1: Receive an online triage link by SMS to your mobile phone.
Option 2, then Option 1: Nurse appointments, general enquiries and triage support.
Option 2, then Option 2: Prescription enquiries.
Option 2, then Option 3: Secretarial and referral enquiries.
Option 2, then Option 4: Test results.
Option 5: Appointment cancellations.

Medical Students and Training

We are a training practice and may have medical students or other healthcare trainees present during your consultation. We greatly appreciate your support in helping us train the healthcare professionals of tomorrow.

With your consent, some consultations may also be video-recorded for training and educational purposes.

How to help us help you...

In order for you to get the most of your appointment and to ensure you're getting the best care, please:

Tell us what the problem is so we can book you with the most suitable clinician
Tell us if there is more than ONE problem as you will need more time for the appointment
Be on time for your appointment
Ring us if you would like to cancel your appointment OR if you have Patient Access you can cancel online
If you are making an appointment for a result check that we have received it before you come

Extended Access - Howard Street Medical Practice

If you need access to GP and Nurse appointments during evenings and weekends you can book an appointment at the Extended Access Service based at Howard Street Medical Centre

You will need to book the appointment through the surgery via our booking line (option 1). You will have a pre-booked time slot, and the GP/Nurse can access your medical record. GP's can also prescribe and refer as appropriate.